Refund and Returns Policy

🔄 Refund & Return Policy

Thank you for shopping with Madness Perfumes. We’re committed to ensuring your satisfaction. If you’re not entirely happy with your purchase, we’re here to help.

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1. Eligibility for Returns

We accept returns under the following conditions:

• The request is made within 14 days of delivery.
• The item is unused, unopened, and in its original packaging.
• Proof of purchase (order number or receipt) is provided.

Note: For hygiene and safety reasons, perfumes that have been opened, used, or tested cannot be returned or refunded.

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2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used perfume bottles
• Items marked “Final Sale” or “Clearance”
• Customized or gift-wrapped items (if applicable)

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3. How to Request a Return

To initiate a return:

1. Email us at customersupport@madnessperfumes.com with your order number and reason for return.
2. We will respond within 3 business days with return instructions.
3. Ship the item back to the address we provide. Return shipping costs are the customer’s responsibility.

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4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping fees (original and return) are non-refundable.

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5. Damaged or Incorrect Orders

If your item arrives damaged or you received the wrong product:

• Please contact us within 48 hours of delivery with photos.
• We will replace the item or issue a full refund at no cost to you.

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6. Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return the original (if eligible) and place a new order.

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7. Need Help?

📧 Email: customersupport@madnessperfumes.com
📍 Website: madnessperfumes.com